Frequently Asked Questions (FAQ):

1. What is SuperUpload?

    SuperUpload is a company that offers you a file sharing service. With it, you can upload files to our server and, after receiving the unique link to the file you uploaded, share with friends and family, or simply use our server as a cloud storage of your files.

2. How much is it?

    It's free! You can upload and download for free, but we also offer the paid Premium account that improves considerably the speeds and functionalities on our services.

3. Great! How do I use SuperUpload?

    You have 3 options. You can use it for uploading files, getting the links to the files and sharing them individually or you can create a free account and have all your files stored in one place, organized the way you prefer. The third option is our paid Premium account, which boosts speed and functionalities for file sharing.

4. What are the limits for free users?

    Please, refer to this page to check out the difference between free and Premium users.

5. How do I login to my account?

    On the upper right corner of the website, after you click on Login, you can find the username and password fields. Just fill that in and press login or enter and you'll be loged in your account.
    If you don't have an account yet, just press the register button on the same area or just click here.

6. What if I lost my password?

    On the uper right corner of our website, after you click on Login, you can find the link Forgot your password?. Click that and follow the instructions to retrieve your password.

7. How can I change my account information?

    After login in, press the button My Account on the upper right corner of the website. After that choose on the left menu Account Configuration. There you can change your account information.

8. How do I manage my files?

    Once you are loged in, you press the my account button on the upper right corner of the website. After that you go on the left menu File Manager.
    There you have access to the buttons create new directory, move , copy or delete file/directory. All you have to do is select the file and execute what you wish.

9. Can I search for files other people uploaded?

    No, you can't. Only the owner of the files have the power to share his/her files using the link generated on every upload.

10. Can I upload all kinds of files?

    Yes. All files are accepted for upload. It is important to note that you must respect our Terms of Use when uploading a file.
    The content of the files is sole responsibility of the user that uploaded it. To read our Terms of Use, click here.

11. Can I share my account with other users?

    No. You are not allowed to disclose your account information to others. If SuperUpload detects such activities your account can be blocker or canceled losing all its content.

12. The FAQ didn't answer my question, what should I do?

    You can contact us using our email, contact@superupload.com.